Your order is processed and sent within 24 hours after receiving payment. Sometimes a certain item will take longer to ship due to a particular reason. If you have any questions about your order please contact us at email@example.com or open a support request.
You can see the status of your order on your account page. You must have a shop account to view the status of your orders. Only orders placed while logged into your account will be visible.
Inspecting your order upon receipt.
Upon receipt of your order, please inspect all merchandise before using it and check for any defects or damage. If you have indeed noticed any defects or damaged please email us at at firstname.lastname@example.org. Please include your order number and a clear picture of the item with the support request or the email.
You Received a Damaged Item
If an item within your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM. Please email us at at email@example.com or open a support ticket. Please include your order number and a clear picture of the damaged item with the support request or the email.
You Received the Wrong Item
If you have received a wrong item DO NOT USE IT. Please include your order number and a clear picture of the wrong item with the support request or the email. If you use it, the contract between Ceres Seeds and the customer will be considered fulfilled.
Wrong Address Policy
If you have given a wrong address during the ordering process and your order was shipped before you could inform us, we will have to wait until your order gets back to us until we can reship. Once shipped your address cannot be changed by you, the postal services, or by our customer service department.
Returning of Order
After receiving the products, you are entitled to terminate the Agreement without giving reasons within 7 (seven) days provided that the products are still factory sealed. You have to inform Ceres Seeds of the termination via email and then we will send you a return-to-vendor form.
The costs of the return shipment will be at your expense, unless the return shipment involved an alternative product within the meaning of article 5. You bear the risk during this transportation. In the event payments have already been made, Ceres Seeds shall, after receiving the products concerned, refund the money of this Agreement & including shipment costs to you within 30 (thirty) days.
You can file a complaint relating to the Website with Ceres Seeds by filling out the contact form on the contact page of the Website. Ceres Seeds will respond to the complaint as soon as feasible.
Complaints with respect to the delivered products will only be handled if communicated to Ceres Seeds within 30 (thirty) days of delivery of the products, with a detailed description of the nature and extent of the concerning defect. After this period has expired, the delivered products are deemed to have been found satisfactory and the delivery has been unconditionally accepted.
If Ceres Seeds is of the opinion that a complaint is justified, it is obliged only to deliver replacement products as soon as possible without you being entitled to compensation for any damages. The costs of both return consignments and replacement will be paid by Ceres Seeds.
The obligations of Ceres Seeds referred to in this article will not be applicable in the event that the defect to a product has been fully or partially caused by any incorrect, improper, careless, incompetent or illegal use and/or if you have made any modifications to the products.
Insurance and Returns Policy
If your package is damaged or vandalized in shipment, please email us at at firstname.lastname@example.org or open a support request. Please include your order number and a clear picture of the damaged item.
Products Must Be Returned Factory Sealed.
Opened products can not be returned.
Shipping charges are non-refundable.
We will not refund you for the postage cost on your returns, unless you are returning a defective product, or an error was made by us.
We accept no responsibility for shipments confiscated by customs. Contact your local customs office for further information regarding the product you intend to buy if you are uncertain.
You will need to contact us before you return a parcel. The return will not be accepted unless you have contacted us first prior to returning your products, and have included the customer service correspondence in the shipment.